Privacy Policy

How we collect, use, and protect your information

"Maitiro edu ekuchengetedza ruzivo rwako"

Last updated: December 2024

Introduction

At Mbiraradio, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or make purchases from our online store.

"PaMbiraradio, takazvipira kuchengetedza zvakavanzika zvako nekuchengetedza ruzivo rwako."

Information We Collect

Personal Information

• Name and contact information (email, phone, address)
• Payment information (processed securely through third-party providers)
• Account credentials and preferences
• Communication history and support requests

Usage Information

• Website usage patterns and navigation behavior
• Device information (browser type, operating system)
• IP address and location data
• Music listening preferences and history

Cookies and Tracking

• Essential cookies for website functionality
• Analytics cookies to improve our services
• Preference cookies to remember your settings

How We Use Your Information

Service Provision

• Process orders and deliver products
• Provide customer support and respond to inquiries
• Maintain and improve our music platform
• Personalize your experience and recommendations

Communication

• Send order confirmations and shipping updates
• Deliver newsletters and promotional content (with consent)
• Notify you about important service updates
• Respond to your questions and feedback

Legal and Business Purposes

• Comply with legal obligations and regulations
• Prevent fraud and ensure platform security
• Analyze usage patterns to improve our services
• Support our wildlife conservation mission

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted third-party vendors who help us operate our business (payment processors, shipping companies, email services)

Legal Requirements: When required by law, court order, or to protect our rights and safety

Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)

Conservation Partners: Anonymized data may be shared with wildlife conservation organizations for research purposes

Your Rights and Choices

Access and Control

• Request access to your personal information
• Update or correct your information
• Delete your account and associated data
• Export your data in a portable format

Communication Preferences

• Unsubscribe from marketing emails
• Opt out of promotional communications
• Manage cookie preferences
• Control data sharing settings

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Access controls and authentication

• Employee training on data protection
• Incident response procedures
• Regular backups and recovery plans
• Third-party security assessments

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

privacy@mbiraradio.com

263 281 31 31

📍Mbiraradio Privacy Officer
Hwange, Zimbabwe

"Kana une mibvunzo nezve zvakavanzika zvako, nditumire tsamba."